Hi @everyone ,. We have revised our escalation and queries process.
08 Mar 2023, 13:06
Hi @everyone ,
We have revised our escalation and queries process.
The Genso user support team is being currently expanded and there will now be more people working on the email backlog to ensure we everyone’s query is being tended to 🙏🏻
In result of the above, mods will no longer be taking on individual cases or escalating issues directly.
We'd like to guide you through the following steps to get further tech and professional support and directly solve issues.
GENSO operation team do care about all of you. ❤️Thanks for your patience and understanding all the time.
Methods of Report: for all issues, such as in-game, wallet connections, login/logout issues, bug reports, etc.
- BOT Report Form (English version):
- Official website question Submit Form:
- Official user communication Special email: user-support@genso.game
We have expanded our professional service team members to solve your submitted problems. However, we still need time to treat everyone satisfactorily.
If you face:
- No responses from official for a week
- Didn't resolve the issues
- others
Please follow the content above to re-send an email, refill the form, etc 1 more time.
If you've waited for more than a week, please contact any MOD to support you.
We'll try the best to support you and solve the questions ASAP.
We appreciate your understanding and cooperation.
GENSO Global Operation team