Troubleshooting Guide. Potential issues:. ① Signing with Metamask in an attempt to import. ② Approving GAS fee.

02 Jan 2023, 12:03

Troubleshooting Guide Potential issues: ① Signing with Metamask in an attempt to import ② Approving GAS fee ③ Transaction processing is underway (shows a spinning loading icon) ④ Transaction is completed Trouble Shooting Cannot press the "Approval" button for ② Reason 1: GAS fee (MATIC) has not been added to the account. Solution: Please purchase MATIC. Reason 2: Error on Metamask's smartphone app. Solution A: Install the Brave browser app and move NFT / FT assets to the Brave wallet instead. See reference below Solution B: Login via the PC version and proceed to import with the Metamask app extension. Processing will not complete after 5 minutes for ③ <Confirmed that the NFT / FT has not yet been sent on the blockchain> Solution A:Reload the page or access the first screen when accessing the import page. (For smartphones, start by copying the URL again from the in-game NPC) If a link to cancel the import process is displayed, select the link and cancel the process. After cancelling successfully, start the import process again by selecting the assets you would like to import. If you are prompt to Sign with Metamask again, approving the signature may resume your previous import request. <Confirmed that the NFT / FT has already been sent on the blockchain> Solution B: Reload the page or access the first screen when accessing the import page. (For smartphones, start by copying the URL again from the in-game NPC) If a link to cancel the import process is displayed, select the link and cancel the process. After cancelling successfully, start the import process again by selecting the assets you would like to import. If you are prompt to Sign with Metamask again, approving the signature may resume your previous import request. If your issues are not solved even after proceeding with Solutions A and B, and still stuck in the Transaction Processing screen, please contact us at user-support@genso.game with your wallet address along with your issue topic below: - Trouble while importing NFTs - Trouble while exporting NFTs - Trouble during import of MV and ROND - Trouble while exporting ROND Thank you for your cooperation!